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Refund policy

Our policy has a duration of 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

REFUNDS
WE DO NOT ISSUE REFUNDS.

You can simply return any item within 14 calendar days from the date of delivery, and we will keep the money for you, so that you can purchase any other item.

The customer has to bear the return shipping costs and with any costs incurred.

Sale items : Sale items cannot be refunded.

To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at ugoboulardpro@gmail.com and send your item to the address we will give you.

For a size exchange: We do not make product exchanges.
In an exceptional case, you can return any item within 14 calendar days from the date of delivery, and we will keep your money, so you can buy the same item in another size.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.